90-Day Worry-Free Frame Warranty
We want you to feel confident wearing your new glasses. Every eligible Youtop Optical frame is protected by our 90-Day Worry-Free Frame Warranty, giving you added peace of mind after your order arrives.
If your frame has a manufacturing defect or fails under normal use within 90 days of delivery, please contact us. We will review the issue and, when covered by the warranty, provide a replacement frame at no additional cost.
90 Days of Frame Protection
Your warranty period begins on the date your order is delivered.
On This Page
What Is Covered by the 90-Day Frame Warranty?
Our warranty covers eligible Youtop Optical frames that experience a manufacturing defect or failure under normal use during the warranty period.
Examples of a possible frame warranty issue may include:
- A frame component failing during normal wear
- A hinge or temple developing a manufacturing-related problem
- A frame arriving with a defect that affects its normal use
- A structural problem that was not caused by accidental damage or improper handling
Because every situation is different, our customer service team will review the information and photos you provide before confirming warranty coverage.
How Long Does the Warranty Last?
The 90-Day Worry-Free Frame Warranty begins on the date your order is delivered and remains active for 90 calendar days.
We recommend contacting us as soon as you notice a possible problem rather than continuing to wear or adjust a damaged frame.
How to Request Warranty Assistance
To request help under the frame warranty, please contact Youtop Optical and provide:
- Your order number or the email address used to place the order
- A brief explanation of the problem
- Clear photos showing the affected area of the frame
- A photo of the complete pair of glasses, when requested
Clear photographs help our team understand the issue and determine the most appropriate resolution more quickly.
What Happens After You Contact Us?
After receiving your warranty request, our team will review the information and photographs you submitted.
If the issue is confirmed as covered by the 90-Day Frame Warranty, we will arrange a replacement frame at no additional cost and guide you through any steps required to complete the process.
Replacement availability may depend on current inventory. If the original frame is unavailable, our team will work with you to determine an appropriate alternative.
Does the Warranty Cover Prescription Lenses?
The 90-Day Worry-Free Warranty is specifically a frame warranty. Prescription lenses are custom-made according to the prescription and lens options submitted with an order and are handled separately from frame warranty claims.
If your glasses arrive with a possible lens issue, please contact us no later than five business days after delivery so our team can review the problem and help determine a suitable resolution.
Warranty vs. Returns
The 90-Day Frame Warranty and our return policy serve different purposes.
30-Day Return Policy
Our return policy applies when you are dissatisfied with an eligible, returnable frame and would like to request an exchange or return within 30 days of receiving it.
90-Day Frame Warranty
Our frame warranty applies when an eligible frame has a manufacturing defect or fails under normal use within 90 days of delivery.
Prescription lenses are custom products and are not returnable or refundable under the standard frame return policy.
How to Care for Your Frames
Proper care can help your glasses remain comfortable and in good condition throughout everyday wear.
- Use both hands when putting on or removing your glasses.
- Store your glasses in their protective pouch or a suitable case when they are not being worn.
- Avoid placing your glasses face down on hard surfaces.
- Do not leave your glasses in areas exposed to excessive heat.
- Use a microfiber cloth when cleaning the lenses and frame.
- Avoid forcing or bending the temples when making adjustments.
- Ask an optician for help if your frames require a significant adjustment.
Each Youtop Optical purchase includes a microfiber pouch, cleaning cloth, and complimentary repair kit to help you care for your glasses.
Frequently Asked Questions
When does my 90-day warranty begin?
The warranty begins on the date your order is delivered.
What should I do if my frame breaks?
Stop wearing or adjusting the frame and contact us with your order information, a description of what happened, and clear photos of the damaged area.
Will I need to send photos?
Yes. Photos help our team evaluate the condition of the frame and determine whether the issue is covered by the warranty.
Will the replacement cost anything?
If the frame issue is confirmed as covered by the 90-Day Worry-Free Warranty, the replacement frame will be provided at no additional cost.
What happens if my original frame is no longer available?
Replacement frames are subject to availability. If the original style is unavailable, our customer service team will help you determine an appropriate alternative.
Does the warranty extend after I receive a replacement?
The warranty is based on the original order and delivery date unless otherwise confirmed by our customer service team.
Is this warranty the same as the 30-day return policy?
No. The return policy applies to eligible returns or exchanges within 30 days, while the 90-Day Frame Warranty applies to manufacturing defects or frame failure under normal use.
Need Help With Your Frames?
If you believe your Youtop Optical frame may qualify for warranty assistance, please contact us with your order details and clear photographs of the issue. Our team will review your request and guide you through the next steps.