Shipping Policy
Free Standard Shipping on Every Order
We proudly offer free standard shipping on all orders, with expedited shipping available at checkout. Every pair of prescription glasses is custom-made specifically for you before being carefully inspected and shipped.
Table of Contents
How Long Will My Order Take?
Your total wait is the time we need to make your glasses plus the time in transit. Here's what most US customers can expect from the day they order with free standard shipping:
| Order Type | Typical Arrival (US) |
|---|---|
| Frames only, reading glasses & sunglasses | About 7–12 days |
| Single vision prescription lenses | About 8–14 days |
| Progressive, photochromic, high-index & specialty lenses | About 2–3 weeks |
International delivery times vary by country and customs processing.
Order Processing
Because every pair of prescription lenses is custom manufactured, processing times vary depending on your prescription and selected lens options.
- Frame Only Orders: Usually ship within 1–2 business days.
- Single Vision Prescription Orders: Usually ship within 1–4 business days.
- High Prescription, Progressive, or Specialty Lens Orders: Usually ship within 3–7 business days.
Please note that these timeframes are estimates and may occasionally vary depending on prescription complexity, production requirements, or order volume.
Estimated Delivery Times
Delivery estimates begin once your order has shipped.
- Standard Shipping (Free): Typically arrives within 5–9 business days in the US. International orders typically arrive within 7–12 business days.
- Expedited Shipping: Typically arrives within 3–5 business days.
Good to know: Expedited shipping speeds up delivery once your order ships. It does not shorten the time needed to make your prescription lenses, so please allow for the processing times above.
Delivery estimates may be affected by customs clearance, holidays, severe weather, or carrier-related delays outside our control.
Shipping Carriers
- Standard Shipping: YanWen Express, China Post, USPS, Canada Post, and other local delivery partners.
- Expedited Shipping: FedEx or UPS.
Order Tracking
As soon as your order ships, we'll send a shipping confirmation email containing your tracking number so you can follow your package throughout its journey.
Shipping Origin
All orders are manufactured and shipped directly from our production facility in China.
We proudly ship to customers worldwide, with limited country exclusions due to carrier availability or customs restrictions.
Countries We Currently Cannot Ship To
At this time, we are unable to ship to the following destinations due to carrier or customs restrictions:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Cyprus, Estonia, Guernsey, Jersey, Liechtenstein, Luxembourg, North Macedonia, Malta, Monaco, Montenegro, Romania, San Marino, Slovenia, Svalbard and Jan Mayen, Ukraine, Vatican City, Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Georgia, India, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Turkey, Yemen, Brunei, Cambodia, Laos, Taiwan.
Need Help?
If you have any questions about shipping or would like an estimated production time for your specific prescription, our customer support team is happy to help via live chat or our Contact Us page.